As it stands, TSB regularly sells NFTs with features attached (e.g. open this premium quest) which do not work. Their support is non-functional and just victim-blame.
Obviously this is fraud under almost every jurisdiction (items sold generally have to be fit for the purpose they are bought). At some point it’s going to end in litigation which TSB will have to settle, taking necessary funds away from development, or potentially destroying TSB completely.
I propose a SIP which enjoins TSB from selling items not fit for the purpose, and makes whole those users who already bought faulty items in order to preclude any future litigation.
hmm. For the SIP to pass, you’ll probably need to cite specific examples.
Some of your language makes me think you have a legal background. “Enjoins” and “fit for purpose” and “litigation”. What’s your background?
Jab We Met experience. Premium area states it will open with one of three different keys, or with an avatar. Multiple players bought all three keys. None of the keys open the experience. I did purchase an avatar to test it. That worked.
Example #2: Growfitter experience. TSB states that one of two different keys will open the premium section if purchased. Neither key opens the premium section despite many players purchasing both to try and enter.
Example #3: Cooking Dead experience. TSB states that purchase of either of these keys on this screen will open the premium experience. Neither key opens it. TSB actually offers three identical keys for this experience.
There are no working published email addresses for anyone at The Sandbox that I know of. I asked support for the email address for their legal dept and they gave me a fake one. When I asked them for a working one they no longer respond.
I tried emailing every address for every employee of TSB I could buy on the open market, but no response, including from their general counsel. I bought some phone numbers for their counsel, I’ll try calling some of them tomorrow to see if I can get hold of anyone. I can’t find any address for legal service. None of the employees from any department who post on Twitter will respond. Basically brick walled in every direction.
You just get responces like this from support, and then radio silence when you reply:
Or they blow you off with a nonsense reply and then just lock the support request and set it as DONE. (obviously I bought all the keys direct from TSB, so they are not used, but it would have been too much work for them to check that)
Hmmm. So they’re saying you bought a key that was already used … Did you but it through sandbox marketplace? That’s the only place you can see if it is used. If you bought it through OpenSea or elsewhere then it doesn’t show the USED stamp.
That’s odd. I have a management key and it has worked for me. Are keys stamped USED after use? I’m unsure
All my prior messages say this; the bot says I can edit my messages to remove the flag, but editing them does not remove the flag. I will try and paste them all again, but there are very strict posting limits for new accounts.
That’s very strange, indeed. So you bought a key from the “Sandbox Creator” account, and you’ve been unable to use it?
Have you opened a support ticket in the Sandbox Discord? They’d ask for your wallet and they can troubleshoot the exact token that you bought with the action you’re trying to perform. The SIP idea you submitted is really vague and I don’t think the way it’s written will help you get through the voting process.
Yes, support is totally ineffectual on practically all issues these days. They won’t reply for a week and then just say “Are you still incurring this problem?” and then radio silence again and eventually just flag the ticket as DONE.
On these issues with broken NFTs there are hundreds of identical complaints from other users, but they simply reply that it was your own fault for buying used items from third parties and then just close the ticket. (None of the people affected have bought from third parties, it’s simply a stock reply they have)
The SIP was really a last resort. I’ve tried contacting everyone at TSB, but nothing. The only step left is litigation. I can find enough users here in the USA to certify a class, but I can’t file a class action without a lawyer (they don’t allow you to represent yourself on something so complicated), so I have to figure that out. I’m not interested in monetary relief, I just want someone from TSB to have to spend their time and money defending themselves in court.
i think need only avatar for all premium quest and special NFT for Alpha Pass. Key, NFT and other don’t influence access premium quest or other. The release of NFTs must be controlled by the official store The SandBox. How does apple do it.
Who is “them” in this context? They have my wallet address and transaction hash. Their support folk don’t look these things up. They just paste stock replies. Litigation is the answer.
No formal legal background. I can definitely cite a lot of examples. I’ll go dig out some now!
