Hello!
At the NFT Paris event I bought an avatar for 35 euros and I still have had no way to redeem it. I could not find it in the game and I created a ticket with the discord server. It has been days but still no answer. Did anyone else buy one of these? It came with a Card3 badge, I hope someone could help me make this more clear
I remember getting a card3 that had a redemption for Alpha S4 pass. If I recall correctly, you’ll have to type in your address on the card3 app for the avatar to be sent to your wallet. You’ll also have to make sure that that same wallet is linked to the account you want to play in.
I think @DAO is correct above.
Sorry to hear you’re not getting a response on TSB’s Discord server.
It seems like those cards (when activated) generate a custodial wallet in which your avatar/s are held until you transfer them into the wallet associated with your TSB account.
I hope that helps! … ?
Thank you, it is somewhat more clear but still I couldn’t redeem the avatar. The card3 app and site have no way to link my address even if the card was already activated, and they don’t seem to have any form of Customer Support 
Unless they reply my tweet I basically lost my money…
We’ll figure it out with you!
you’ve got to fund the new wallet with a very little bit of POLYGON, for gas
click on the avatar that was generated in the new custodial wallet
enter the wallet address that is associated your TSB account
go through the prompt steps
LMK if that works for you!
IT WORKED!! Thank you so much 
Also I would like to add that since I posted this, many accounts claiming to be from the DAO team offered me to go to technical support links that were categorized as high risk and fraudulent. I hope you guys can find a solution to these phishing attempts, thanks again!!!
Glad we were able to help you!!
Please take some screenshots of the messages you received that were impersonating TSB DAO, if you still have them…
You can post them here or DM me directly here on the forum.