@Lanzer tagged some great options…
The most likely issue may be the devices they’re using.
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Maybe @batmann can help here…?
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Was the issue resolved?
Sometimes if too many devices are trying to connect through the same internet, it looks like a DDOS attack and the router’s IP can get temporarily restricted. The best thing to do is contact The Sandbox staff before the event and request that the venue get its IP whitelisted. There is a internal Jira request process for this. I’d recommend making a Discord ticket and asking if the internal ticket can be made. I think only the Community Manager staff will be able to help with that.
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Id love to help anyway I can! As the master wizard @KamiSawZe said it looks like a overload on the IP and only way to fix that would be to get that ticket open and patiently wait for the staff to address it. Side note: I’m always down to help anyway I can, that goes to any SIP authors, with the end goal for me personally being to spread the small bit og TSB knowledge I have and grow the global outreach of the SANDFAM that put me here!! All my DMS are open!! #SANDFAM 
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Thank you both for your help @KamiSawZe @batmann
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Hi Kami,
Thank you for the assistance, it was a missing file from the installation.
The issue was resolved and the student has already built an experience using the game maker.
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Hi Batmann,
it was a missing file from the installation, we were able to spot it for the students and they have built an experience in the Sandbox Game Maker.
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Please man, can you kindly check your DM or drop your means of contact.
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Did it happen to be the DLLs located in the GM/GC installation folders? Someone else had that issue. Could be an anitvirus issue, or maybe even ISP blocking.
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Who are you trying to reach?
I am trying to reach him cause I am building a team of African creators in the SandboxDao for Sandbox AFRICA.
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Hi Victoran, I’m easy to reach, I think we already connected and I dropped you a message on WhatsApp. seems it slipped through your mind. For the previous week, I got busy with hosting the Sandbox powered workshop event in the University of Lagos and may have missed a couple messages from you…
Here are the easiest possible ways to reach me:
X: @mrrightnow_tips & @thecryptoelitez
Whatsapp: +2349067889148
Email: info@thecryptoelites.com
Blessings
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Thanks my bro.
will reach out to you through WhatsApp tonight.
There is alot we’ve put in place for Sandbox Africa Initiative.
Yes it was, they weren’t familiar with downloading the package, so we had a Google meet call and it was figured out.
We also observed the Game Maker & Vox Edit was very heavy and lagged in some of the Student’s computers.
It works pretty fine on my MacBook because of how sophisticated mine is, but I noticed if i have too many apps open it gets slow and could lag a bit.
Thank you for your assistance Kami 
#SANDSTRONG
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Yes unfortunately minimum specs are fairly high. In general we recommend minimum:
Core i7 6700 3.40 GHz
GTX 1050Ti
8GB+ RAM (more is better, I always go 16+ if I can)
There are lots of different brands and models of CPU and GPU, but you can use sites like https://www.userbenchmark.com/ to compare the score of various models if you’re shopping for a computer or parts and want to see if the CPU and GPU are comparable to these minimum specs.
Sometimes people opt for CPUs with integrated graphics, meaning the GPU is built into the CPU so it’s all one device. I generally recommend against this as it’s often easier to upgrade and less expensive if you have separate parts to swap out - but that only helps if you’re comfortable with modifying the internals of your computer and you’re using a desktop setup. For the most part laptops cannot be upgraded. Laptops with discreet GPUs (opposite of integrated) will be more expensive, but much more powerful. Most devices branded as a “gaming laptop” will perform better for the needs of the Game Maker and VoxEdit.
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Thanks for this information, will also help us in getting the best spec for African Onboarding.
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These Gaming PC’s are very expensive and some of the students can’t afford it, what we aim to do is give them the basic experience of building in the Metaverse using the Sandbox Gaming Tools of which some of them have started getting familiar with.
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You may also try using some building tools, like MAGIC PALETTE from @Pepe and his team.
While Game Maker and VoxEdit require stronger machines, I believe the Sand Rush tools may be an option… (possibly)
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I completely understand. Unfortunately we can’t really avoid the minimum spec situation, just hope that the development team continue to optimize the software so it’s compatible with less expensive systems.
Some things to do to help if machines are struggling with performance is to lower the graphics setting where possible.
Game Maker: recommend using Full Screen or Window over Borderless Window as it tends to run faster, and the lowest resolution you can comfortably use. It won’t look as nice as max resolution, but it is probably the biggest factor in improving framerate.
When in Playtest mode, press the Esc key and go to Options > Video and set the quality to Low. This will reduce the render distance (far away objects will disappear), and lower shading and effects quality, which will help reduce the strain on hardware. You can also adjust window and resolution settings here. This is the same way to change the settings in the Game Client.
For VoxEdit there aren’t any preferences to change, but you could try making the window smaller so there are fewer pixels to render. In general don’t try making very large assets out of a single model, instead use the rigging tools to connect several smaller parts where it makes sense. Performance is often tied to the total number of voxels being processed. So if you are making a tree, having the trunk as one part, and the leaves at the top as another part, instead of making one giant tree VXM. In this example, there are 65,536 voxels (filled and empty). But in the second example there are only 38,116 voxels (filled and empty).
This example is a little bit simple, I wouldn’t expect either of these trees to perform very differently, but the example scales up. Making a whole building that’s many meters in all directions will be a struggle in VoxEdit. The largest size single model in VoxEdit can be up to 256^3 (that’s almost 16.8 MILLION voxels), and not only can VoxEdit run slow while editing these larger single-chunk models, but uploading can take a really long time. I was once tasked with making massive buildings as LAND owner rewards and it took over 45 minutes just to process and upload any time I made a change. Using blocks in the Game Maker instead, and then using separate assets like doors and windows to assemble in the game will be a lot more efficient (and even flexible for level designers) than trying to make a whole complete building.
I also recommend checking out MagicaVoxel - it’s free and very light-weight compared to VoxEdit, and the files it saves can be opened in VoxEdit for uploading to The Sandbox marketplace just fine. It doesn’t have the animation rigging tools, but it’s a better program for modeling overall. Unless I’m using VoxEdit’s built in templates for characters, I usually start in MagicaVoxel, split into all the parts I need to rig together, import to VoxEdit, set up my skeleton and animate the already finished model.
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THANK YOU for all of that info, @KamiSawZe
: ) Very cool…
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